Atri AI Documentation

Testing Steps

Step 1: Access the Test Chat Interface

Navigate to your Chat Configuration page to access the test chat feature.

Go to your AI Chat project dashboard
Select your project from the projects list
Click on the 'Chat Configuration' section
Look for the 'Test Your Chat' panel on the right side of the screen

Step 2: Ensure Your Configuration is Complete

Verify that your chat configuration is properly set up before testing.

Check that your website domain is configured and processed
Ensure your configuration status shows as 'Complete' or 'Ready'
Verify that any custom instructions have been saved
Confirm that the system has finished crawling your website content

Step 3: Start a Test Conversation

Begin testing your AI chat with sample questions.

Type your test message in the input field at the bottom
Click the 'Send' button or press Enter to send your message
Wait for the AI to process and respond to your query
Review the response quality and accuracy

Step 4: Test Different Types of Questions

Thoroughly test various question types to ensure comprehensive functionality.

Ask questions about content from your configured website
Test general knowledge questions to see how the AI responds
Try follow-up questions to test conversation continuity
Ask complex questions that require multiple pieces of information

Step 5: Start a New Chat Session

Test the chat reset functionality and start fresh conversations.

Click the 'New Chat' button to reset the conversation
Verify that the chat history is cleared
Test that the AI starts with a fresh context
Ensure the default greeting message appears

Effective Testing Tips

Best practices for thoroughly testing your AI chat functionality.

Test Website Content Knowledge

Ask specific questions about your website's content
Verify that the AI can reference your company information
Check if the AI can provide details from your product pages
Test questions about your services or offerings

Test Response Quality

Evaluate if responses are helpful and accurate
Check that the AI maintains a consistent tone
Verify that responses are well-formatted and readable
Ensure the AI provides relevant information for each query

Test Edge Cases

Ask questions that might not be covered by your website
Test how the AI handles unclear or ambiguous questions
Try questions with typos or grammatical errors
Test very long or very short questions

Important Notes

Testing is only available when your configuration status is 'Complete' or 'Ready
The test chat uses the same AI model that your users will interact with
Test conversations are not stored permanently and reset with each new chat
Any configuration changes require re-testing to ensure proper functionality
The AI's responses are based on your configured knowledge sources and instructions

Troubleshooting

Send button is disabled

Check that your configuration status is 'Complete' or 'Ready'
Ensure you have typed a message in the input field
Wait for any ongoing processing to finish
Refresh the page if the interface appears stuck

AI responses are not relevant

Verify that your knowledge sources were properly configured. You can view the list of sources indexed in the 'Basic Analytics' section.
Check if your custom instructions are configured correctly
Ensure your website domain is publicly accessible
Try rephrasing your questions more clearly

Chat shows error messages

Check your internet connection
Verify that your API configuration is correct
Wait a moment and try sending the message again
Contact support if errors persist

How to Test Your AI Chat