How to Provide Custom Instructions

Step-by-step guide to configure custom instructions for your AI Chat to follow when interacting with users.

Configuration Steps

Step 1: Access Custom Instructions Configuration

Navigate to your project settings and locate the Custom Instructions section.

  • Open your AI Chat project dashboard
  • Go to the configuration or settings section
  • Find the 'Custom Instructions' configuration panel
  • Note: You must have at least one data source configured before setting up custom instructions

Step 2: Add a New Instruction

Create a new custom instruction by clicking the 'Add New Instruction' button.

  • Click the 'Add New Instruction' button
  • A new instruction form will appear
  • The form will be highlighted in green to indicate it's in creation mode

Step 3: Provide Instruction Details

Fill in the instruction name and content with clear, specific guidelines.

  • Enter a descriptive name for your instruction (e.g., 'Product Support', 'Technical Help')
  • Write detailed instructions in the content area
  • Keep instructions concise and unambiguous
  • Include specific examples to help the AI understand the expected behavior

Step 4: Save Your Instruction

Save the instruction to make it active in your AI Chat.

  • Click the 'Save Instruction' button
  • The system will process and save your instruction
  • You'll see a success message when the instruction is saved
  • The instruction will appear in your saved instructions list

Step 5: Verify and Test

Confirm that your custom instruction has been successfully configured.

  • Check that your instruction appears in the saved instructions list
  • The instruction count will update to reflect the new addition
  • Test your AI Chat to ensure it follows the new instructions
  • The AI will now reference your custom instructions when responding to users

Managing Your Custom Instructions

Once configured, you can edit or delete your custom instructions as needed.

Edit Instructions

  • Hover over the instruction you want to edit
  • Click the edit (pencil) icon that appears
  • Update the instruction name or content
  • Click the green checkmark to save changes

Delete Instructions

  • Hover over the instruction you want to delete
  • Click the delete (trash) icon that appears
  • Confirm the deletion when prompted
  • The instruction will be removed from your configuration

View Instruction Content

  • Hover over any saved instruction
  • A tooltip will appear showing the full instruction content
  • This allows you to quickly review instructions without editing them

Important Notes

  • You must configure at least one data source before setting up custom instructions
  • Instructions should be concise and unambiguous for best results
  • Include specific examples in your instructions to guide AI behavior
  • All saved instructions are applied to your AI Chat responses
  • The system automatically saves changes when you edit instructions
  • You can have multiple custom instructions active simultaneously

Troubleshooting

Cannot add custom instructions

  • Ensure you have configured at least one data source (website domain or documents)
  • Check that you're not already in edit mode for another instruction
  • Refresh the page and try again
  • Verify your project has the necessary permissions

Instruction not saving

  • Make sure both instruction name and content are filled out
  • Check that the instruction name is not empty or just whitespace
  • Ensure you have a stable internet connection
  • Try refreshing the page and attempting to save again

AI not following custom instructions

  • Verify the instruction was saved successfully
  • Check that the instruction content is clear and specific
  • Test with simple, direct instructions first
  • Ensure your data sources are properly configured and processed