How to Provide Custom Instructions
Step-by-step guide to configure custom instructions for your AI Chat to follow when interacting with users.
Configuration Steps
Step 1: Access Custom Instructions Configuration
Navigate to your project settings and locate the Custom Instructions section.
- Open your AI Chat project dashboard
- Go to the configuration or settings section
- Find the 'Custom Instructions' configuration panel
- Note: You must have at least one data source configured before setting up custom instructions
Step 2: Add a New Instruction
Create a new custom instruction by clicking the 'Add New Instruction' button.
- Click the 'Add New Instruction' button
- A new instruction form will appear
- The form will be highlighted in green to indicate it's in creation mode
Step 3: Provide Instruction Details
Fill in the instruction name and content with clear, specific guidelines.
- Enter a descriptive name for your instruction (e.g., 'Product Support', 'Technical Help')
- Write detailed instructions in the content area
- Keep instructions concise and unambiguous
- Include specific examples to help the AI understand the expected behavior
Step 4: Save Your Instruction
Save the instruction to make it active in your AI Chat.
- Click the 'Save Instruction' button
- The system will process and save your instruction
- You'll see a success message when the instruction is saved
- The instruction will appear in your saved instructions list
Step 5: Verify and Test
Confirm that your custom instruction has been successfully configured.
- Check that your instruction appears in the saved instructions list
- The instruction count will update to reflect the new addition
- Test your AI Chat to ensure it follows the new instructions
- The AI will now reference your custom instructions when responding to users
Managing Your Custom Instructions
Once configured, you can edit or delete your custom instructions as needed.
Edit Instructions
- Hover over the instruction you want to edit
- Click the edit (pencil) icon that appears
- Update the instruction name or content
- Click the green checkmark to save changes
Delete Instructions
- Hover over the instruction you want to delete
- Click the delete (trash) icon that appears
- Confirm the deletion when prompted
- The instruction will be removed from your configuration
View Instruction Content
- Hover over any saved instruction
- A tooltip will appear showing the full instruction content
- This allows you to quickly review instructions without editing them
Important Notes
- You must configure at least one data source before setting up custom instructions
- Instructions should be concise and unambiguous for best results
- Include specific examples in your instructions to guide AI behavior
- All saved instructions are applied to your AI Chat responses
- The system automatically saves changes when you edit instructions
- You can have multiple custom instructions active simultaneously
Troubleshooting
Cannot add custom instructions
- Ensure you have configured at least one data source (website domain or documents)
- Check that you're not already in edit mode for another instruction
- Refresh the page and try again
- Verify your project has the necessary permissions
Instruction not saving
- Make sure both instruction name and content are filled out
- Check that the instruction name is not empty or just whitespace
- Ensure you have a stable internet connection
- Try refreshing the page and attempting to save again
AI not following custom instructions
- Verify the instruction was saved successfully
- Check that the instruction content is clear and specific
- Test with simple, direct instructions first
- Ensure your data sources are properly configured and processed