Atri AI Documentation

Analytics Overview

Atri AI Chat Analytics provides deep insights into how users interact with your AI assistant, what topics they're most interested in, and how your knowledge sources are performing. Our analytics suite helps you understand user needs, identify content gaps, and continuously improve your conversational AI experience.

📊 Real-Time Insights

Monitor conversations, user behavior, and content performance as they happen

🎯 User Segmentation

Automatically categorize users based on engagement patterns and behavior

📈 Actionable Intelligence

Transform raw data into strategic insights for optimization and growth

Core Analytics Features

Our analytics platform provides comprehensive insights across four key areas of your conversational AI performance:

Conversation Metrics

Track essential conversation statistics including unique consumers, chat sessions, message volume, and response times to understand overall platform usage and performance.

Real-time conversation volume tracking
Average response time monitoring
Chat session analysis and duration metrics
User engagement patterns over time

User Insights & Segmentation

Gain deep understanding of your users through behavioral analysis, conversation patterns, and automated user categorization that helps personalize experiences.

Consumer category classification (Strangers, Acquaintances, Familiar Faces, Confidants, Evangelists)
Individual user journey tracking and conversation history
User intent analysis and preference identification
Behavioral pattern recognition across user segments

Topic & Content Analysis

Discover what topics users are most interested in, identify trending conversation themes, and understand which content areas need attention or expansion.

Popular topic identification and trending analysis
Consumer intent categorization and distribution
Content gap analysis through conversation patterns
Topic evolution tracking over time

Source Attribution & Performance

Monitor how your knowledge sources are being utilized, which documents are most frequently cited, and identify opportunities to optimize your content strategy.

Source citation frequency and popularity tracking
Knowledge source utilization analysis
Content performance metrics by source type
Citation patterns and user preference insights

Analytics Tiers

Our analytics platform offers three levels of insight depth to match your analytical needs:

Basic Analytics

Essential metrics for understanding overall platform performance and user engagement patterns.

Core conversation metrics dashboard
User engagement trends over time
Basic topic and source performance
Standard reporting and data visualization

Advanced Analytics

Detailed insights into user behavior, conversation patterns, and content performance with enhanced segmentation capabilities.

Detailed user segmentation and journey mapping
Advanced topic analysis and intent categorization
Comprehensive source attribution tracking
Custom filtering and drill-down capabilities

Analyze with AI

Coming Soon

Intelligent insights powered by AI that offers a conversational way to deep dive into your data.

Query your data about user behavior, conversation patterns, and content performance
Generate custom visualizations by giving instructions to an AI analytics assistant
Intelligent alerting for significant changes

Key Performance Indicators

Monitor the metrics that matter most for your conversational AI success:

Unique Consumers: Track the number of distinct users engaging with your AI assistant over time
Chat Sessions: Monitor conversation frequency and user return patterns
Average Response Time: Ensure optimal performance with real-time response time tracking
Message Volume: Understand conversation depth and user engagement levels
Source Citations: Track which knowledge sources are most valuable to users
Topic Trends: Identify emerging topics and popular conversation themes

User Segmentation

Automatically categorize users based on their interaction patterns and engagement levels:

Strangers: New users in their first interactions with the AI assistant
Acquaintances: Users who have had multiple conversations but limited depth
Familiar Faces: Regular users with established conversation patterns
Confidants: Highly engaged users with deep, frequent interactions
Evangelists: Power users who demonstrate strong engagement and advocacy

Data Export & Integration

Download your raw data for custom analysis and reporting purposes. Download options are available in the analytics dashboard. You can download either the raw messages data under Basic Analytics or processed data in different formats under Advanced Analytics. The data will be downloaded in .csv format.